Audio setup
Videoconferencing and softphony
Reminders
Videoconferencing
Softphony
Reminders before use
Before a call, systematically carry out a test of the speaker (headphones) and the microphone (through integrated tests available in videoconferencing apps, a test call with a coworker…) Make sure the headphones are turned on. If the test fails, take the actions below.
USB connection
Make sure that the TILDE® PRO headset is choosen as the default device:
- Right click on the speaker icon at the bottom right
- Sound > Play > Headset
- Headset for phone > Default device (successively select the two options):
Bluetooth connection
Select the default “Stereo” profile, and the default “hands-free AG” profile for communication:
Concerning web client applications (= used with your web browser): the default device is the device selected in your operating system, unless the application allows a different setting (eg: Google Meet).
- Close all other videoconferencing applications.
- Restart the application.
- Remove TildePro from the Bluetooth devices list (see Windows / MacOS resource center).
- Reset the Bluetooth of the headset (see TILDE® PRO user guide).
- Re-pair the TILDE® PRO headphones with the computer.
If you work on Windows, go to > Settings > Privacy > Microphone. Check that “access to the microphone is authorized for this device” appears at the top of the page (if not, click on the “modify” button). Verify that your application is in one of the lists of authorized applications.
In case of failure: reinstall the Bluetooth on your computer. This handling is quite brief (see online resources or IT administrator). In case of persistent failure, get in touch with the support.
Videoconferencing applications
Microsoft Teams
In the user profile, go to > Settings > Devices. Check that “Hands-Free AG” (for Bluetooth) or “TildePro xx: xx USB” (for USB) is selected in the three drop-down menus:
Google Meet
Before entering the meeting: click on “…” at the top right then > Settings.
During a meeting, the Settings section is situated in the bottom right menu.
Go to > Audio > Microphone / Speakers, select TILDE® headset if it is not already selected (“Hands Free AG” for Bluetooth or “USB” for USB).
Zoom
In the user profile, go to > Settings > Devices. Check that “Hands-Free AG” (for Bluetooth) or “TildePro xx: xx USB” (for USB) is selected in both Speaker and Microphone sections:
Cisco Webex Meetings
On Windows
In the main menu, go to > Audio Connection > wheel, and check that “Hands-Free AG” (for Bluetooth) or “TildePro xx: xx USB” (for USB) is selected as speaker and as microphone:
On MacOS
In the main menu, go to > File > Preferences > Audio connection, and check the speaker / microphone settings:
N.B: from the Webex Meetings Center, in the main menu, go to Audio > Audio Connection / Computer Audio Settings. Another possibility: click the “Call using your computer” icon> “…” > Call using your computer, and check the speaker / microphone settings:
Rainbow Alcatel Lucent
In the user profile, go to > Settings > Audio/Video. Check that “Hands-Free AG” (for Bluetooth) or “TildePro xx: xx USB” (for USB) is selected in the configuration:
Ringcentral
On Windows
In the user profile, go to > Preferences > Audio settings or Settings > Audio. Check that “Hands-Free AG” (for Bluetooth) or “TildePro xx: xx USB” (for USB) is selected as speaker and as microphone:
On MacOS
In the main menu, go to Audio. Check the speaker / microphone settings:
Starleaf
In the user profile, go to > Audio & video settings. Check that “Hands-Free AG” (for Bluetooth) or “TildePro xx: xx USB” (for USB) is selected as speaker and as microphone:
3CX
3CX WebMeeting
In the main window at the top right, go to Settings (cogwheel) and go to multimedia settings. Check that “Hands-Free AG” (for Bluetooth) or “TildePro xx: xx USB” (for USB) is selected as speaker and microphone:
3CX Desktop app
In the main menu, go to> Settings (cogwheels) > Audio options. Check that “Hands-Free AG” (for Bluetooth) or “TildePro xx: xx USB” (for USB) is selected as speaker and microphone:
Softphony applications
Alcatel Lucent ip softphony
Go to Settings > Audio Settings. Check that “Hands-Free AG” (for Bluetooth) or “TildePro xx: xx USB” (for USB) is selected as speaker and microphone:
Cisco Jabber
Go to the application settings > Device for calls > Use my computer. If this fails, check that the sound configuration for Windows / MacOS is set to “Hands-Free”.
Mitel mivoice / micollab
Under Connect, in the user account, go to Softphone. Check that “Hands-Free AG” (for Bluetooth) or “TildePro xx: xx USB” (for USB) is selected as the microphone:
Avaya ip softphony
Avaya Equinox
Go to > User > Preferences > Audio / Video. Check that “Hands-Free AG” (for Bluetooth) or “TildePro xx: xx USB” (for USB) is selected as speaker and microphone.
Avaya 2050 IP Softphony
Go to > File > Settings > Audio devices. Check that “Hands-Free AG” (for Bluetooth) or “TildePro xx: xx USB” (for USB) is selected as speaker and microphone:
Avaya IP Office Softphony
Go to the dedicated icons, check that “Hands-Free AG” (for Bluetooth) or “TildePro xx: xx USB” (for USB) is selected as speaker and microphone.
My istra
In the taskbar, right click on the application then go to > Options > Audio. Check that “Hands-Free AG” (for Bluetooth) or “TildePro xx: xx USB” (for USB) is selected as speaker and microphone:
Other applications
For applications like UNYC, Odigo, variations or older versions, please directly contact the supplier.