Audio setup

Videoconferencing and softphony

SUPPORT PAGE

Reminders

Videoconferencing

Softphony

 

Reminders before use

 

Before a call, systematically carry out a test of the speaker (headphones) and the microphone (through integrated tests available in videoconferencing apps, a test call with a coworker…) Make sure the headphones are turned on. If the test fails, take the actions below.

USB connection

Make sure that the TILDE® PRO headset is choosen as the default device:

  • Right click on the speaker icon at the bottom right
  • Sound > Play > Headset
  • Headset for phone > Default device (successively select the two options):

Bluetooth connection

Select the default “Stereo” profile, and the default “hands-free AG” profile for communication:

Concerning web client applications (= used with your web browser): the default device is the device selected in your operating system, unless the application allows a different setting (eg: Google Meet).

  • Close all other videoconferencing applications.
  • Restart the application.
  • Remove TildePro from the Bluetooth devices list (see Windows / MacOS resource center).
  • Reset the Bluetooth of the headset (see TILDE® PRO user guide).
  • Re-pair the TILDE® PRO headphones with the computer.

    If you work on Windows, go to > Settings > Privacy > Microphone. Check that “access to the microphone is authorized for this device” appears at the top of the page (if not, click on the “modify” button). Verify that your application is in one of the lists of authorized applications.

    In case of failure: reinstall the Bluetooth on your computer. This handling is quite brief (see online resources or IT administrator). In case of persistent failure, get in touch with the support.

Videoconferencing applications

 

Microsoft Teams

In the user profile, go to > Settings > Devices. Check that “Hands-Free AG” (for Bluetooth) or “TildePro xx: xx USB” (for USB) is selected in the three drop-down menus:

Google Meet

Before entering the meeting: click on “…” at the top right then > Settings.

During a meeting, the Settings section is situated in the bottom right menu.

Go to > Audio > Microphone / Speakers, select TILDE® headset if it is not already selected (“Hands Free AG” for Bluetooth or “USB” for USB).

Zoom

In the user profile, go to > Settings > Devices. Check that “Hands-Free AG” (for Bluetooth) or “TildePro xx: xx USB” (for USB) is selected in both Speaker and Microphone sections:

Cisco Webex Meetings

On Windows

In the main menu, go to > Audio Connection > wheel, and check that “Hands-Free AG” (for Bluetooth) or “TildePro xx: xx USB” (for USB) is selected as speaker and as microphone:

On MacOS

In the main menu, go to > File > Preferences > Audio connection, and check the speaker / microphone settings:

N.B: from the Webex Meetings Center, in the main menu, go to Audio > Audio Connection / Computer Audio Settings. Another possibility: click the “Call using your computer” icon> “…” > Call using your computer, and check the speaker / microphone settings:

Rainbow Alcatel Lucent

In the user profile, go to > Settings > Audio/Video. Check that “Hands-Free AG” (for Bluetooth) or “TildePro xx: xx USB” (for USB) is selected in the configuration:

Ringcentral

On Windows

In the user profile, go to > Preferences > Audio settings or Settings > Audio. Check that “Hands-Free AG” (for Bluetooth) or “TildePro xx: xx USB” (for USB) is selected as speaker and as microphone:

On MacOS

In the main menu, go to Audio. Check the speaker / microphone settings:

Starleaf

In the user profile, go to > Audio & video settings. Check that “Hands-Free AG” (for Bluetooth) or “TildePro xx: xx USB” (for USB) is selected as speaker and as microphone:

3CX

3CX WebMeeting

In the main window at the top right, go to Settings (cogwheel) and go to multimedia settings. Check that “Hands-Free AG” (for Bluetooth) or “TildePro xx: xx USB” (for USB) is selected as speaker and microphone:

3CX Desktop app

In the main menu, go to> Settings (cogwheels) > Audio options. Check that “Hands-Free AG” (for Bluetooth) or “TildePro xx: xx USB” (for USB) is selected as speaker and microphone:

Softphony applications

 

Alcatel Lucent ip softphony

Go to Settings > Audio Settings. Check that “Hands-Free AG” (for Bluetooth) or “TildePro xx: xx USB” (for USB) is selected as speaker and microphone:

Cisco Jabber

Go to the application settings > Device for calls > Use my computer. If this fails, check that the sound configuration for Windows / MacOS is set to “Hands-Free”.

Mitel mivoice / micollab

Mitel MiCollab

Check the Windows / MacOS system settings.

 

Mitel mivoice (connect client)

Under Connect, in the user account, go to Softphone. Check that “Hands-Free AG” (for Bluetooth) or “TildePro xx: xx USB” (for USB) is selected as the microphone:

Avaya ip softphony

Avaya Equinox

Go to > User > Preferences > Audio / Video. Check that “Hands-Free AG” (for Bluetooth) or “TildePro xx: xx USB” (for USB) is selected as speaker and microphone.

 

Avaya 2050 IP Softphony

Go to > File > Settings > Audio devices. Check that “Hands-Free AG” (for Bluetooth) or “TildePro xx: xx USB” (for USB) is selected as speaker and microphone:

Avaya IP Office Softphony

Go to the dedicated icons, check that “Hands-Free AG” (for Bluetooth) or “TildePro xx: xx USB” (for USB) is selected as speaker and microphone.

My istra

In the taskbar, right click on the application then go to > Options > Audio. Check that “Hands-Free AG” (for Bluetooth) or “TildePro xx: xx USB” (for USB) is selected as speaker and microphone:

Other applications

For applications like UNYC, Odigo, variations or older versions, please directly contact the supplier.