Softphone & Video Conferencing Setup

All about the headset use with softphones and video conferencing apps.

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HEADSET

All about the start-up process, the battery, and the Tilde Pro® pads.

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7

AUDIO

All about headset connection types, and audio-related issues.

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7

SOFTPHONE

All about the headset use with softphones and video conferencing apps.

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7

OROSOUND LINK

All about the Orosound Link app and software updates.

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Reminders

Video conferencing

Softphones

 

Reminders

Explore Orosound’s documentation

Discover all the valuable resources within the customer support section to maximize your Tilde® Pro headset experience.

  • To ensure your Tilde Pro® headset is up-to-date with the latest software version, simply download the Orosound Link application for free.
  • For optimal usage of your Tilde® Pro headset, consult the user guide or download the full guide to buttons and indicators.
  • To set up your Tilde® Pro headset with default Bluetooth or USB connection, please refer to the audio-related support.
  • For any questions regarding Tilde® start-up, battery, or pads, please refer to the headsets assistance page.

Video Tutorials on Orosound Link

You can access all video tutorials for configuring the Tilde® Pro headset for softphones in the Orosound Link application. Go to the Tilde Pro tab > Softphone section.

orosound link: softphones configuration tutorials

Carry out software updates

Orosound Link Application Update

After downloading the Orosound Link application on your computer, ensure that the application is up to date by visiting the Update tab > OROSOUND LINK section. If a new version of the application is available, simply click the “Update” button.

Orosound Link : application update

TILDE® PRO headset update

Ensure that your Tilde® Pro headset is up to date with the latest software version by checking the Update tab > TILDE PRO section. If a new software version is available for your headset, update it by clicking on “Update”.

If you have encountered any difficulties with your headset, check if they have been resolved through the update.

Orosound Tilde Pro: headset update

Configuration

Before making a call or after any changes, perform a systematic test of the speaker (headphones) and the microphone (using integrated tests within your video conferencing application, test call with a colleague, etc.). Make sure the headset is turned on. If the test fails, follow the actions below.

USB connection

Ensure that the Tilde® Pro headset is set as the default device:

  • Right-click on the speaker icon at the bottom right.
  • Sound > Playback > Headset.
  • For microphone > Default (select both options one after the other):

Bluetooth connection

Select the “Stereo” profile as the default, and the “Hands-Free AG” profile as the default for communication:

Regarding web client applications (used within your web browser): the default device is the one selected in your operating system, unless the application allows for a different setting (e.g., Google Meet).

  • Close all other video conferencing applications.
  • Restart the application.
  • Delete TildePro from Bluetooth devices (see Windows / MacOS resource center).
  • Reset the Bluetooth on the Tilde® Pro headset (refer to the user manual).
  • Re-pair the Tilde® Pro headset with the computer.

If you are using Windows, check in > Settings > Privacy > Microphone that “Microphone access for this device is allowed” is at the top of the page (if not, click the “Change” button), and ensure that your application is present in one of the lists of allowed apps.

In case of failure: reinstall Bluetooth on your computer. This procedure is relatively quick (refer to online resources or your IT administrator). If the issue persists, contact your support.

Video Conferencing Applications

 

Microsoft Teams

In the user profile, go to > Settings > Devices. Verify that “Hands-Free AG” (for Bluetooth) or “TildePro xx:xx USB” (for USB) is selected in all three dropdown menus:

Google Meet

Before entering the meeting: click on “…” at the top right, then > Settings.

During a meeting, the Settings window can be found in the bottom-right menu:

In > Audio > Microphone / Speakers, select your Tilde® headset if it’s not already selected (“Hands-Free AG” for Bluetooth or “USB” for USB).

Zoom

In the user profile, go to > Settings > Audio. Verify that “Hands-Free AG” (for Bluetooth) or “TildePro xx:xx USB” (for USB) is selected as both the speaker and the microphone:

Cisco Webex Meetings

On Windows

In the main menu, go to > Audio Connection > gear icon, and verify that “Hands-Free AG” (for Bluetooth) or “TildePro xx:xx USB” (for USB) is selected as both the speaker and the microphone:

On MacOS

In the main menu, go to > File > Preferences > Audio Connection and check the speaker/microphone settings:

Note: From the Webex Meetings Center, in the main menu, go to Audio > Audio Connection / Computer Audio Settings. Another option: “Call using your computer” icon > “…” > Call using your computer, and check the speaker/microphone settings:

Rainbow Alcatel Lucent

In the user profile, go to > Settings > Audio/Video. Verify that “Hands-Free AG” (for Bluetooth) or “TildePro xx:xx USB” (for USB) is selected as the configuration:

Ringcentral

On Windows

In the user profile, go to > Preferences > Audio Settings or > Settings > Audio: verify that “Hands-Free AG” (for Bluetooth) or “TildePro xx:xx USB” (for USB) is selected as both the speaker and the microphone:

On MacOS

In the main menu, go to Audio and check the speaker/microphone settings:

Starleaf

In the user account, go to: Audio & Video Settings (or Options), and verify that “Hands-Free AG” (for Bluetooth) or “TildePro xx:xx USB” (for USB) is selected as both the speaker and the microphone:

3CX

3CX WebMeeting

In the main window, at the top right, go to Settings (gear icon) and navigate to Multimedia settings. Verify that “Hands-Free AG” (for Bluetooth) or “TildePro xx:xx USB” (for USB) is selected as both the speaker and the microphone:

3CX Desktop app

In the main menu, go to > Settings (gear icon) > Audio options. Verify that “Hands-Free AG” (for Bluetooth) or “TildePro xx:xx USB” (for USB) is selected as both the speaker and the microphone:

Softphone Applications

 

Alcatel Lucent ip softphone

Dans les paramètres, aller dans Audio Settings. Vérifier que « Hands-Free AG » (pour le Bluetooth) ou « TildePro xx:xx USB » (pour l’USB) est sélectionné comme haut-parleur et comme micro :

Cisco Jabber

In the application settings > Device for Calls > Use my computer. If it fails, check that the sound configuration under Windows / MacOS is set to “Hands-Free”.

Mitel mivoice / micollab

Mitel MiCollab

Check the Windows / MacOS system settings.

 

Mitel mivoice (connect client)

In Connect, within the user account, go to Softphone. Verify that “Hands-Free AG” (for Bluetooth) or “TildePro xx:xx USB” (for USB) is selected as the microphone:

Avaya ip softphone

Avaya Equinox

Go to > User > Preferences > Audio / Video. Verify that “Hands-Free AG” (for Bluetooth) or “TildePro xx:xx USB” (for USB) is selected as both the speaker and the microphone.

 

Avaya 2050 IP Softphone

Go to > File > Settings > Sound devices. Verify that “Hands-Free AG” (for Bluetooth) or “TildePro xx:xx USB” (for USB) is selected as both the speaker and the microphone:

Avaya IP Office Softphone

Go to the corresponding icons and verify that “Hands-Free AG” (for Bluetooth) or “TildePro xx:xx USB” (for USB) is selected as both the speaker and the microphone.

My istra

In the taskbar, right-click on the application, then go to > Options > Audio. Verify that “Hands-Free AG” (for Bluetooth) or “TildePro xx:xx USB” (for USB) is selected as both the speaker and the microphone:

Other applications

For applications like UNYC, Odigo, older versions, etc., please contact the provider directly.

Still need assistance?

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