fbpx

CUSTOMER SUPPORT

You need additional information about how to use TILDE® headphones? Find our online tutorials right underneath.

TILDE® PRO HEADPHONES: HANDLING

TILDE® PRO headphones’ design is customizable. It is important to check that the earpads and boom-microphone are set up in the right way before use, to ensure the best listening comfort, and to optimize the headphones’ performance during calls.

1- SET UP THE EAR PADS


To place an ear pad, align the colored arrows, insert the ear pad and screw it in place firmly, clockwise. The green arrow corresponds to the right side of the headphones. The red one, the left side.

2- ADJUSTING THE BOOM-MIC


To fix the boom-microphone, press on the edge of the “OROSOUND” removable cover to take it off, then magnetise the boom-mic in its stead. Bend the perch so that the wind screen is in front of your lips.

If your TILDE® PRO headphones are charged but refuse to start, it is likely that one of the ear pads is not screwed well. A safety interlock activates itself to prevent starting up the headphones. Make a quick check by referring yourself to the “Good to know” section right underneath.

BOOTING UP / GOOD TO KNOW


- Start the headset: hard press (0,5 sec) on the ON/OFF button
- Turn off the headset: hard press (0,5 sec) on the ON/OFF button

Good to know: your headphones are charged but refuse to start? Press on the ON/OFF button. If one of the LEDs in a rainbow form lights up red (1 sec), you will have to tighten the ear pad on the indicated side to deactivate the safety interlock.

CHARGING / INDICATOR LIGHTS


- Recharge the headphones: use the given USB-C cable
- Get notified on the battery’s % : double click on the ON/OFF button

Helpful information: meaning of the colors of the ON/OFF LED. 

The discreet diode (LED) placed on the ON/OFF button gives information on the headphones’ activity, as well as its battery level.

TILDE® PRO headphones are usable through Bluetooth and USB-C wire (USB-C > Jack and RJ9 in option) and with all types of devices: smartphone, digital tablet, computer, as well as all operating systems: Mac, Windows, iOS, Android….

BLUETOOTH CONNECTION


First Bluetooth connection: make a long press (3 sec) on the ON/OFF button. The LED will light up blue. Go to the Bluetooth settings of your device, click on «TildePro XX:XX».

Good to know: forgetting the devices previously connected.

To reset the Bluetooth, press on the buttons « play » and « minus » simultaneously for 3 seconds. A notification sound will confirm the reboot.

WIRED CONNECTION


If you do not wish to use Bluetooth pairing, it is possible to connect TILDE PRO headphones through a wire thanks to the USB-C cable included in the accessories.

Helpful information: optional wired connection through Jack and RJ9. The purchase of Jack and RJ9 cables compatible with TILDE® is optional. For any inquiry, please contact our commercial service.

With 10 microphones and the selective noise-cancellation technology TILDE® VOICE FIRST, TILDE® PRO are the best headphones to clearly communicate face-to-face, on the phone, and with connected objects.

COMMUNICATION


TILDE® VOICE FIRST button is the guarantee to clearly communicate no matter the ambient noise: 

- Start / finish a face-to-face talk: short press
- Pick up / hang up a call: short press / long press
- Activate voice commands: long press

Indicator light: what does it stand for? The green light indicates that you are available, the red, occupied:
- Green light: face-to-face talk activated
- Red light: calls / vocal command ongoing

TELEPHONY


TILDE® PRO headphones can be used with or without the detachable boom-microphone for telephony or video conferencing: 

- Pick up / hang up: short press / long press « TILDE® Voice First »
- Quick mute with the boom-mic: short press on the « mute » button
- Mute without the boom-mic: long press on the « minus » button

Good to know: going from handsfree kit to the HD boom-mic. Connection to the boom-mic is automatic when placed on the headphones. It is possible to go from handsfree kit to HD telephony during a call, without any interruption.

TILDE® PRO allows you to finely adjust the degree from which you want to isolate yourself from your surroundings, or perceive it.  The slider on the right side of the headphones is useful to activate or deactivate noise reduction, and to adjust the intensity.

ISOLATE YOURSELF FROM NOISE


To activate or deactivate noise-cancellation, make a short press on the ANC slider. Push the wheel downwards to isolate yourself from your surroundings:

- Maximum isolation: press down / release
- Progressive ANC: press down, release to the chosen intensity
- Noise-cancellation ON/OFF : short press on the wheel

PERCEIVE ONE'S SURROUNDINGS


To activate or deactivate noise-cancellation, make a short press on the ANC slider. Push the slider upwards to open yourself to your surroundings:

- Maximum opening: lift /release
- Progressive opening: keep lifted, release to the chosen intensity
- Noise-reduction ON/OFF : short press on the wheel

Once TILDE® PRO is connected to your devices, you can control your media directly on the left pad of the headphones:  increase or decrease the sound volume, skip to the next track or return to the previous one, enter “silence” mode during phone calls...

VOLUME MANAGEMENT


You can control the volume directly on the left pad of TILDE®:

- Increase the volume: short press on the (+) button
- Decrease the volume: short press on the (-) button
- Silence mode (telephony) : long press on the (-) button

MANAGING YOUR MUSIC


You can control your music directly on the left pad of the headphones:

- Play/pause : short press on the play (>||) button
- Next track: long press on the (+) button
- Previous track: long press on the (-) button 

TILDE® AIR HEADPHONES: HANDLING

Choosing the right earbuds and perfectly putting them in place ensure your comfort and the best noise-cancellation performance. Once you chose the earbuds that suit your ear canal the best, experience TILDE® noise-cancelling features in a busy environment.

1- CHOOSING THE RIGHT EARBUDS


You have the choice between two kinds of earbuds: in silicon or the ones made of foam. Three different sizes - S, M, L - are available.

2- PUT IN PLACE THE EARBUDS IN YOUR EARS


Gently slip the earbuds in the ear canal and make a twist in order to have the stick pointing down to your feet.

TILDE® AIR has a 15h battery life. You can use the headphones an entire day, without having to recharge the product. When the “battery low” indicator blinks red, you can recharge the headphones thanks to the micro-usb cable.

BOOTING UP


- Start the headset: push down the ON/OFF button
- Turn off the headset: push up the ON/OFF button

Good to know: the white light of the ANC slider indicates that the headset is on.

BATTERY LIFE AND RECHARGE


- Battery low: indicator blinks red + battery sound low notification.
- Recharge: use the micro-USB cable.

Useful piece of information: it is possible to use TILDE® AIR as they charge.

You can connect TILDE® AIR to two devices at the same time (desktop and mobile phone) using Bluetooth 4.2. Once the first connection done, your devices will automatically connect to TILDE® when booting up.

BLUETOOTH PAIRING


First Bluetooth connection: make a long press (3 sec) on the striped button. The LED will light up blue. Go to the Bluetooth settings of your device, click on «Tilde XX:XX».

BLUETOOTH RESET


Forgetting the devices previously connected. To reset the Bluetooth, press on the buttons « plus » and « minus » simultaneously for 3 seconds. A notification sound will confirm the reboot.

With 8 microphones and the selective noise-cancellation technology TILDE® VOICE FIRST, TILDE® AIR lightweight headset is ideal to communicate wherever you are.

WIRELESS TELEPHONY


- Pick up the phone: short press on the “O” button
- Hang up the phone:
long press on the “O” button
- Quick mute: long press on the « minus » button

Useful piece of information: calls management. You can pick-up or hang-up the phone on TILDE® AIR, or directly on your device.

FACE-TO-FACE COMMUNICATION


- Start a face-to-face talk: short press on the striped button
- Finish a face-to-face talk: short press on the striped button
- Management the voice volume: push up/down the slider

The striped TILDE® VOICE FIRST button let you enjoy clear face-to-face conversations, no matter how loud your environment is.

With TILDE® AIR adjustable noise-cancelling, easily find the perfect sound environment to work efficiently or feel better in noisy places. Just use the slider located on the right pebble control to choose how much noise you want to let in.

ADJUSTABLE NOISE-CANCELLING


When the slider is pushed up, you hear all your surroundings naturally. By pushing the slider down you gradually reduce noise by up to 30 decibel.

- Maximum isolation: slide down
- Maximum awareness: slide up

In maximum isolation, noise is reduced by 30dB.

Once TILDE® AIR is connected to your devices, you can control your media directly on the left pebble of the earphones:  increase or decrease the sound volume, skip to the next track or return to the previous one, enter “silence” mode during phone calls...

VOLUME MANAGEMENT


- Increase the volume: short press on the (+) button
- Decrease the volume: short press on the (-) button
- Silence mode (telephony): long press on the (-) button

MANAGING YOUR MUSIC


- Play/pause : short press on the “O” button
- Next track: long press on the (+) button
- Previous track: long press on the (-) button 

CONTACT OUR SUPPORT TEAM

Monday to Friday 9.30am-6.30pm | support@orosound.com | +33 (0)1 47 42 85 56