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ONLINE PRIVACY POLICY

green matter logo with stripe Orosound

Orosound SAS, (Orosound), is committed to keeping any and all personal information collected of those individuals that visit our website and make use of our on-line facilities and services accurate, confidential, secure and private. Our privacy policy has been designed and created to ensure those affiliated with Orosound of our commitment and realization of our obligation not only to meet but to exceed most existing privacy standards.

THEREFORE, this Privacy Policy Agreement shall apply to Orosound, and thus it shall govern any and all data collection and usage thereof. Through the use of www.orosound.com you are herein consenting to the following data procedures expressed within this agreement.

Collection of Information

This website collects various types of information, such as:

  • Voluntarily provided information which may include your name, address, email address, billing and/or credit card information etc., which may be used when you purchase products and/or services and to deliver the services you have requested.
  • Information automatically collected when visiting our website, which may include cookies, third party tracking technologies and server logs.

Please rest assured that this site shall only collect personal information that you knowingly and willingly provide by way of surveys, completed membership forms, and emails. It is the intent of this site to use personal information only for the purpose for which it was requested and any additional uses specifically provided on this site.

Orosound may also have the occasion to collect anonymous demographic information, such as age, gender, household income, political affiliation, race and religion. We may also gather information about your computer hardware and/or software. Such collected information may include, but may not be limited to, your IP address, browser type, domain name, access time and various website addresses. The gathering of this information may be used for maintaining the quality of service we provide, as well as providing overall general statistics related to the use of our website and others.

It is highly recommended and suggested that you review the privacy policies and statements of any website you choose to use or frequent as a means to better understand the way in which other websites garner, make use of and share information collected.

Use of Information Collected

Orosound may collect and may make use of personal information to assist in the operation of our website and to ensure delivery of the services you need and request. At times, we may find it necessary to use personally identifiable information as a means to keep you informed of other possible products and/or services that may be available to you from Orosound. Orosound may also be in contact with you with regards to completing surveys and/or research questionnaires related to your opinion of current or potential future services that are offered or may be offered.

Orosound does not now, nor will it in the future, sell, rent or lease any of its customer lists and/or names to any third parties.

Orosound may find it beneficial to share specific data with their trusted partners in an effort to conduct statistical analysis, provide you with email and/or postal mail, deliver support and/or arrange for deliveries to be made. Those third parties shall be strictly prohibited from making use of your personal information, other than to deliver those services which you requested, and as such they are thus required in accordance with this agreement to maintain the confidentiality of all your information.

Orosound may deem it necessary to follow websites and/or pages that their users may frequent in an effort to gleam what types of services and/or products may be the most popular to customers or the general public.

Orosound may disclose your personal information, without prior notice to you, only if required to do so in accordance applicable laws and/or in a good faith belief that such action is deemed necessary or is required to:

  1. Remain in conformance with any decrees, laws and/or statutes or in an effort to comply with any process which may be served upon Orosound and/or its website;
  1. Maintain, safeguard and/or preserve all the rights and/or property of Orosound; and
  1. Perform under demanding conditions in an effort to safeguard the personal safety of users of Orosound and/or the general public.

Children Under Age of 13

Orosound does not knowingly collect personal identifiable information from children under the age of thirteen (13) without verifiable parental consent. If it is determined that such information has been inadvertently collected on anyone under the age of thirteen (13), we shall immediately take the necessary steps to ensure that such information is deleted from our system’s database. Anyone under the age of thirteen (13) must seek and obtain parent or guardian permission to use this website.

Unsubscribe or Opt-Out

All users and/or visitors to our website have the option to discontinue receiving communication from us and/or reserve the right to discontinue receiving communications by way of email or newsletters. To discontinue or unsubscribe to our website please follow the instructions at the bottom of each email or send an email indicating that you wish to unsubscribe to community@orosound.com. If you wish to unsubscribe or opt-out from any third party websites, you must go to that specific website to unsubscribe and/or opt-out.

Links to Other Web Sites

Our website does contain links to affiliate and other websites. Orosound does not claim nor accept responsibility for any privacy policies, practices and/or procedures of other such websites. Therefore, we encourage all users and visitors to be aware when they leave our website and to read the privacy statements of each and every website that collects personally identifiable information. The aforementioned Privacy Policy Agreement applies only and solely to the information collected by our website.

Security

Orosound shall endeavor and shall take every precaution to maintain adequate physical, procedural and technical security with respect to its offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure or modification of the user’s personal information under our control.

Changes to Privacy Policy Agreement

Orosound reserves the right to update and/or change the terms of our privacy policy, and as such we will post those change to our website homepage at www.orosound.com, so that our users and/or visitors are always aware of the type of information we collect, how it will be used, and under what circumstances, if any, we may disclose such information. If at any point in time Orosound decides to make use of any personally identifiable information on file, in a manner vastly different from that which was stated when this information was initially collected, the user or users shall be promptly notified by email. Users at that time shall have the option as to whether or not to permit the use of their information in this separate manner.

Acceptance of Terms

Through the use of this website, you are hereby accepting the terms and conditions stipulated within the aforementioned Privacy Policy Agreement. If you are not in agreement with our terms and conditions, then you should refrain from further use of our sites. In addition, your continued use of our website following the posting of any updates or changes to our terms and conditions shall mean that you are in agreement and acceptance of such changes.

How to Contact Us

If you have any questions or concerns regarding the Privacy Policy Agreement related to our website, please feel free to contact us at the following email, telephone number or mailing address.

Email: contact@orosound.com

Mailing Address:
Orosound
Boulevard des Capucines
75002 Paris, France

Are TILDE® VOICE FIRST headphones French?

Research and development (R&D) as well as the design/conception of the TILDE® VOICE FIRST range are done in France. The production of the second headphone of the range was relocated to France. The TILDE® PRO headphone is produced in Saint-Malo, Brittany. TILDE AIR®, is produced in Shenzhen, in a factory specialized in portable audio units. 

What sets the TILDE® range apart from other consumer headphones?

Thanks to TILDE® VOICE FIRST, Orosound’s patented selective and directional noise-cancelling technology, users of TILDE® headphones can filter noise to select what they wish to hear, like the voice of a coworker they wish to exchange with, and therefore focus on their tasks effectively. Contrary to other consumer headphones, the TILDE® range permits the perfect balance between concentration and communication- without overlooking audio quality.

How to choose between TILDE® AIR and TILDE® PRO headphones?

TILDE® VOICE FIRST headphones are made for professionals who are in offices, teleworking or any other kind of noisy workplace environment. TILDE® AIR earphones are lightweight, connectable via Bluetooth, and flexible: perfectly adapted to nomadic professionals. TILDE® PRO is a communication headset with a detachable boom-microphone, ideal for telephony. Its design is customizable, in versions supra or circumaural.

Where can I buy TILDE® headphones?

For any professional purchase of TILDE® headphones, please request for quotation or order on Orosound’s online shop.

Is it possible to test the TILDE® VOICE FIRST products?

In situ tests can be arranged under certain conditions. Please contact our team by specifying your request for us to determine if you are eligible to the test. Simultaneously, it is also possible to consult customer content gathered through the trusted third-party Avis Vérifiés to have an idea about our company and what our users think.

What sets TILDE® VOICE FIRST apart from other classic active noise cancellation technologies?

TILDE® VOICE FIRST technology, developed and patented by Orosound, was awarded multiple times, of which by the Ministry of Research and the Directorate-General for Enterprise (DGE). 

This selective noise-cancelling technology is the very first to take the direction and nature of sounds (noise vs voice) into account, thanks to a unique signal processing algorithm. With TILDE® VOICE FIRST, it is possible to isolate yourself from noise all the while interacting with your surroundings.

How does active noise cancellation (ANC) work?

Active noise cancellation (ANC) is a method which generates a “counter-noise” to create silence. This “counter-noise” is of the same range and is in phase opposition with the unwanted noise, so that both signals add up and cancel each other. Active noise cancellation supplements passive isolation and permits a cancellation on the whole audio spectrum.

Is the TILDE® VOICE FIRST technology recognized by renowned organizations?

Beyond being patented, the technology TILDE® VOICE FIRST was awarded multiple times, of which by the Ministry of Research, the DGE, Préventica & Expopriotection, as well as the European contest on working life quality, Spark Life. 

Which noise-cancelling functions are available on TILDE® AIR?

TILDE® AIR offers two principal noise-cancelling features:

  • Selective Noise-Cancellation (TILDE® VOICE FIRST) to filter the voice from the person in front of you and facilitate collaboration,
  • Active Noise Cancellation (ANC) to isolate one’s self from noise and concentrate.

It is possible to use noise reduction whilst on the phone, during video conferences or while listening to music, to perfectly savour the HD audio quality.

What is the performance of the active noise cancellation (ANC)?

The active noise-cancellation is adjustable from 0 decibel (open mode) to -30 decibel (maximum noise-cancellation). You can therefore isolate yourself from the noise or stay connected to your surroundings, with a simple swipe of the slider.

With which accessories are TILDE® AIR earphones delivered with?

The accessories listed below are provided with the TILDE® AIR earphones:

  • eartips in sizes S, M, L in foam and silicone,
  • a micro-USB cable for recharge,
  • an adaptable transport pouch, thin and in tissue,
  • three pairs of colored free loops to adjust the length of the wires. 

Is it possible to use TILDE® whilst in charge?

Yes, you can use TILDE® AIR earphones as they charge.

Is it possible to use the earphones to make calls?

Of course. Thanks to 6 microphones dedicated to capture voice and wireless Bluetooth connection, calls take place with a freedom of movement.

With which work equipment are TILDE® AIR compatible with?

All TILDE® AIR earphones are usable through Bluetooth and with all types of  devices (smartphone, digital tablet, computer…) as well as all operating systems (Mac, Windows, iOS, Android…).

What is the autonomy of the TILDE® earphones?

Autonomy is optimised for a full day of use, that is to say 15h if using both noise-cancellation and Bluetooth.

Which noise-cancelling functions are available on TILDE® PRO?

TILDE® AIR offers three principal noise-cancelling features:

  • noiseless telephony thanks to the detachable boom-microphone,
  • Selective Noise-Cancellation (TILDE® VOICE FIRST) to filter the voice from the person in front of you and facilitate collaboration,
  • Active noise cancellation (ANC) to isolate one’s self from noise and concentrate.

It is possible to use noise reduction while listening to music, to perfectly savour the HD audio quality.

How is the telephony quality on TILDE® PRO superior thanks to the detachable boom-microphone?

Thanks to the R&D embedded on the headphone, TILDE® PRO discloses its cutting telephony performance. A directional capture of the voice thanks to 3 microphones, allied with selective denoising algorithm are embedded in the boom-microphone which:

  • permits to make clear and pleasant calls for the user, as well as his or her interlocutors, no matter the background noise.
  • ensures a confidential call, thanks to the removal of background noise and voices around which are usually heard by the interlocutor.  
  • permits to attach or detach the boom-microphone via a patented magnetic system, in order to adapt the design of the headphone to each activity or place of use. 

How to attach and adjust the boom-microphone of the TILDE® PRO headphone?

The boom-microphone is easily attachable and detachable thanks to its magnetic system. To fix the boom-microphone, press on the edge of the “OROSOUND” removable cover to take it off, then magnetise the boom-microphone in its stead. For a perfect and optimum rendition on the telephony quality, bend the perch so that the wind screen/diaphragm is in front of your lips. 

What is the performance of the active noise-cancellation (ANC)?

The active noise-cancellation is adjustable from 0 to -30 dB. You can therefore isolate yourself from the noise or stay connected to your surroundings, with a simple swipe of the slider.

With which accessories is TILDE® PRO headphone delivered with?

The accessories listed below are provided with the TILDE® PRO headphone:

  • interchangeable ear pads: circumaural and supra aural,
  • a detachable boom-microphone
  • USB-C cable,
  • an adaptable transport pouch.

What is the difference between supra aural and circumaural pads?

A circumaural pad encompasses your ear for better comfort, and the supra aural design directly rests upon your ears for lightness.

Is it possible to use TILDE® whilst in charge?

Yes, you can use TILDE® PRO headphone as it charges.

In which ways can I connect TILDE® PRO headphone to my work equipments?

TILDE® PRO headphone is useable through Bluetooth and with all types of devices (smartphone, digital tablet, computer…) as well as all operating systems (Mac, Windows, iOS, Android…). For devices without Bluetooth, the headphone is also connectable through USB-C or Jack.

What is the autonomy of the TILDE® headphone?

Autonomy is optimised for a full day of use: 18 hours in audio streaming through Bluetooth and up to 28 hours in concentration mode.

Which forms of payment are accepted?

For any order on quotation, terms of payment will directly be determined in agreement with our sales department. Online orders are paid through credit card thanks to secure payment: Visa, Mastercard (the site uses the SSL encryption system to secure online payment).

Do I need to pay the VAT?

Companies are not subjected to the VAT in France. As the final consumer, you are required to pay off this value-added tax.

How long does delivery take for the TILDE® headphones?

When in stock, products from the TILDE® VOICE FIRST range are delivered within 5 working days.

How much does delivery cost?

Each pre-order or order, unless specific promotional offer, is subjected to a monetary participation from you regarding delivery charges. Those charges are specific to the area in which your pre-order or order delivery address is. The amount is stated in the order summary.

How long is the right of withdrawal?

You have the right to notify us that you are renouncing to the purchase, without any penalties and with no indication of motive, in the next 30 days dating from the reception of the product.

Under which conditions is it possible to return a product?

To profit from the right of withdrawal, it is necessary to return the product in good condition, in its original packaging, and with all accessories included. Damaged or incomplete goods will not be taken back. 

How to contact customer support?

For any further request to our customer support, please contact us directly through support@orosound.com.

 

QUESTIONS FRÉQUENTES

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