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FREQUENTLY ASKED QUESTIONS - FAQ

Customer Support
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Frequently asked questions :

How can I choose the right eartips?

It is essential to find the eartips that perfectly match your ear canal before you start using Tilde®. It ensures both your comfort and the good performance of the noise reduction.

You are not sure whether the eartips are the right ones for you? Wear the earphones off and make sure your voice is the same than when you plug your ears with your fingers. If not, you should try another eartips size. Otherwise the level of noise-cancellation will probably be disappointing.

How efficient is the Active Noise Cancellation?

Unlike bulky isolating headphones, Tilde® lets professionals find the perfect balance between concentration and collaboration. You no longer need to choose one over the other.

You need a quiet place? The Noise-cancelling is adjustable from 0 up to -30dB.  Adjust the noise-reduction at the level you want. You can control what you hear rather than just put up with your sound environment.

How can I have a noise-fee conversation with the person in front of me?

You want to communicate? Just use our patented selective and directional TILDE® VOICE FIRST noise-cancelling technology, that filters voices in your field of view while reducing surrounding noises. This innovative feature lets you have a clear face-to-face conversation, without being distracted by your colleagues talking on the phone or having an informal meeting close to you.

You can collaborate naturally, without having to take your earphones off, by clicking the stripped button situated inside the right pebble control.

How long does the battery life last?

TILDE® AIR has a strong battery life, up to 8 hours with heavy use (noise management and Bluetooth®) and 20 hours with only noise redcution on.

Tilde earphones: General Informations

Are they produced in France ?
Yes, R&D and Tilde conception are made in France. Earphones production is based in a special factory in Shenzen where the audio skills are.
How good is the phone call quality with Tilde earphones?
Phone call quality is a key point for us. Thanks to its 6 microphones dedicated to capturing voices while blocking out surrounding noises, phone calls are crystal clear for the user as well as for the interlocutors with Tilde.

Tilde earphones: Technical Characteristics

Do I control Tilde' features with an app?
All the controls are directly integrated into the earphones’ design. There is no need to take your telephone out of your pocket to turn down background noise, switch your music, or take a call.

Tilde earphones : Comfort

In what type of work environment can I use Tilde?

Tilde earphones are a real daily tool that have been designed to control the users soundscape in all types of noisy working environments: open-plan or shared offices, co-working spaces, planes during business trips, etc …

Who am I supposed to contact if I plan on buying Tilde earphones for my staff?
You can send us a message in our contact page. Our team will be pleased to answer all of your questions.
Is it possible to have a demo before buying Tilde earphones?
We regularly make demos in French and international professionnal events. Demos in companies can also be organized in France, depending on the availabity of our team.
I want to present Tilde to the person in charge in my company. Who can I get in touch with?
You can send us a message, we will be pleased to answer your questions and send you any materials needed about Tilde and well-being at work.
Can I connect Tilde to my fixed-line phone?
You can connect Tilde to your phone with Bluetooth or use your professional webservice.

Tilde earphones : Connectivity and mobility

In what type of work environment can I use Tilde?

Tilde earphones are a real daily tool that have been designed to control the users soundscape in all types of noisy working environments: open-plan or shared offices, co-working spaces, planes during business trips, etc …

Can I connect Tilde to my fixed-line phone?
You can connect Tilde to your phone with Bluetooth or use your professional webservice.

For Professionals :

I want to present Tilde to the person in charge in my company. Who can I get in touch with?
You can send us a message, we will be pleased to answer your questions and send you any materials needed about Tilde and well-being at work.
Is it possible to have a demo before buying Tilde earphones?
We make demos in French and international professional events. Demos in companies are organized in France or abroad.
We will be pleased to improve your well being at work. Don’t hesitate to contact us.
Who am I supposed to contact if I plan on buying Tilde earphones for my staff?
You can send us a message in our contact page. Our team will be pleased to answer all of your questions.

Get in touch

You have more questions about Orosound or Tilde earphones?
Send us a message, we will answer you shortly.

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