Frequently Asked Questions (FAQ)

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Tilde® product line

 

Where are manufactured TILDE® headsets?

Research and development (R&D) as well as the design/conception of the TILDE® VOICE FIRST range are done in France. The production of the second headphone of the range was relocated to France: the TILDE® PRO headphone is produced in Saint-Malo, Brittany. TILDE AIR®, is produced in Shenzhen, in a factory specialized in portable audio units. 

What sets the TILDE® range apart from other consumer headphones?

Thanks to TILDE® VOICE FIRST, Orosound’s patented selective noise-cancelling technology, users of TILDE® headphones can filter noise to select what they wish to hear, like the voice of a coworker they wish to exchange with, and therefore focus on their tasks effectively. Contrary to other consumer headphones, the TILDE® range permits the perfect balance between concentration and communication- without overlooking audio quality.

How to choose between TILDE® AIR and TILDE® PRO headphones?

TILDE® VOICE FIRST headphones are made for professionals who are in offices, teleworking or any other kind of noisy workplace environment. TILDE® AIR earphones are lightweight, connectable via Bluetooth, and flexible: perfectly adapted to nomadic professionals. TILDE® PRO is a communication headset with a detachable boom-microphone, ideal for telephony. Its design is customizable, in on-ear or over-ear pads versions.

Where can I buy TILDE® headphones?

For any purchase of TILDE® headphones, please request for quotation.

Is it possible to test the TILDE® VOICE FIRST products?

In situ tests can be arranged under certain conditions. Please contact our team by specifying your request for us to determine if you are eligible to the test. Simultaneously, it is also possible to consult French customer reviews gathered through the trusted third-party Avis Vérifiés to have an idea about our company and what our users think.

Tilde® Pro headset

 

Which noise-cancelling functions are available on TILDE® PRO?

TILDE® PRO offers three main noise-cancelling features:

  • Noiseless telephony thanks to the detachable boom-microphone,
  • Aware+ mode to filter the voice from the person in front of you and collaborate,
  • Active noise cancellation (ANC) to isolate one’s self from noise and concentrate.

How is the boom-mic telephony quality on TILDE® PRO superior?

Thanks to the R&D embedded on the headphone, TILDE® PRO discloses its cutting telephony performance. A directional capture of the voice thanks to 3 microphones, allied with selective denoising algorithm are embedded in the boom-microphone which:

  • permits to make clear and pleasant calls for the user, as well as his or her interlocutors, no matter the background noise.
  • ensures a confidential call, thanks to the removal of background noise and voices around which are usually heard by the interlocutor.
  • permits to attach or detach the boom-microphone via a patented magnetic system, in order to adapt the design of the headphone to each activity or place of use.

How to attach and adjust the boom-microphone of the TILDE® PRO headphone?

The boom-microphone is easily attachable and detachable thanks to its magnetic system. To fix the boom-microphone, press on the edge of the “OROSOUND” removable cover to take it off, then magnetise the boom-microphone in its stead. For a perfect and optimum rendition on the telephony quality, bend the perch so that the wind screen/diaphragm is in front of your lips. 

What is the performance of the active noise-cancellation (ANC)?

The active noise-cancellation is adjustable from 0 to -30 dB. You can therefore isolate yourself from the noise or stay connected to your surroundings, with a simple swipe of the slider.

With which accessories is TILDE® PRO headphone delivered with?

The accessories listed below are provided with the TILDE® PRO headphone:

  • interchangeable ear pads: on-ear or over-ear designs,
  • a detachable boom-microphone in option,
  • a USB-C cable,
  • an adaptable transport pouch.

What is the difference between over and on-ear pads?

Over-ear pads encompass your ear for better comfort, on-ear pads directly rest upon your ears for lightness.

Is it possible to use TILDE® whilst in charge?

Yes, you can use TILDE® PRO headphone as it charges.

In which ways can I connect TILDE® PRO headphone to my work equipments?

TILDE® PRO headphone is useable through Bluetooth and with all types of devices (smartphone, digital tablet, computer…) as well as all operating systems (Mac, Windows, iOS, Android…). For devices without Bluetooth, the headphone is also connectable through USB-C or Jack (in option).

What is the autonomy of the TILDE® headphone?

Autonomy is optimised for a full day of use: 18 hours in audio streaming through Bluetooth and up to 28 hours in concentration mode.

Tilde® Air headset

 

Which noise-cancelling functions are available on TILDE® AIR?

TILDE® AIR offers two principal noise-cancelling features:

  • Aware+ mode to filter the voice from the person in front of you and collaborate,
  • Active Noise Cancellation (ANC) to isolate one’s self from noise and concentrate.

What is the performance of the active noise cancellation (ANC)?

The active noise-cancellation is adjustable from 0 decibel (open mode) to -30 decibel (maximum noise-cancellation). You can therefore isolate yourself from the noise or stay connected to your surroundings, with a simple swipe of the slider.

With which accessories are TILDE® AIR earphones delivered with?

The accessories listed below are provided with the TILDE® AIR earphones:

  • eartips in sizes S, M, L in foam and silicone,
  • a micro-USB cable for recharge,
  • an adaptable transport pouch, thin and in tissue,
  • three pairs of colored free loops to adjust the length of the wires. 

Is it possible to use TILDE® whilst in charge?

Yes, you can use TILDE® AIR earphones as they charge.

Is it possible to use the earphones to make calls?

Of course. Thanks to 6 microphones dedicated to capture voice and wireless Bluetooth connection, calls take place with a freedom of movement.

With which work equipment are TILDE® AIR compatible with?

All TILDE® AIR earphones are usable through Bluetooth and with all types of  devices (smartphone, digital tablet, computer…) as well as all operating systems (Mac, Windows, iOS, Android…).

What is the autonomy of the TILDE® earphones?

Autonomy is optimised for a full day of use, that is to say 15h if using both noise-cancellation and Bluetooth.

Tilde Voice First technology

 

What sets TILDE® VOICE FIRST apart from classic active noise cancellation?

TILDE® VOICE FIRST technology, developed and patented by Orosound, was awarded multiple times, of which by the Ministry of Research and the Directorate-General for Enterprise (DGE).

This selective noise-cancelling technology is the very first to take the direction and nature of sounds (noise vs voice) into account, thanks to a unique signal processing algorithm. With TILDE® VOICE FIRST, it is possible to isolate yourself from noise all the while interacting with your surroundings.

How does active noise cancellation (ANC) work?

Active noise cancellation (ANC) is a method which generates a “counter-noise” to create silence. This “counter-noise” is of the same range and is in phase opposition with the unwanted noise, so that both signals add up and cancel each other. Active noise cancellation supplements passive isolation and permits a cancellation on the whole audio spectrum.

Is the TILDE® VOICE FIRST technology recognized by renowned organizations?

Beyond being patented, the technology TILDE® VOICE FIRST was awarded multiple times, of which by the Ministry of Research, the DGE, VivaTech, Préventica & Expoprotection, as well as the European contest on working life quality, Spark Life.

Other frequently asked questions

 

What warranty cover do TILDE® headsets have?

  • TILDE® PRO headset: 3-year warranty.
  • TILDE® AIR headset: 2-year warranty.

Which forms of payment are accepted?

For any order on quotation, terms of payment will directly be determined in agreement with our sales department.

Do I need to pay the VAT?

Companies are not subjected to the VAT in France. As the final consumer, you are required to pay off this value-added tax.

How long does delivery take for the TILDE® headphones?

When in stock, products from the TILDE® VOICE FIRST range are delivered within 5 working days.

How much does delivery cost?

Each pre-order or order, unless specific promotional offer, is subjected to a monetary participation from you regarding delivery charges. Those charges are specific to the area in which your pre-order or order delivery address is. The amount is stated in the order summary.

How long is the right of withdrawal?

You have the right to notify us that you are renouncing to the purchase, without any penalties and with no indication of motive, in the next 30 days dating from the reception of the product.

Under which conditions is it possible to return a product?

To profit from the right of withdrawal, it is necessary to return the product in good condition, in its original packaging, and with all accessories included. Damaged or incomplete goods will not be taken back. 

How to contact customer support?

For any further request to our customer support, please contact us directly through support@orosound.com.