{"id":133141,"date":"2021-12-17T17:16:13","date_gmt":"2021-12-17T16:16:13","guid":{"rendered":"https:\/\/www.orosound.com\/?page_id=133141"},"modified":"2022-10-25T12:25:07","modified_gmt":"2022-10-25T10:25:07","slug":"ticket-assistance","status":"publish","type":"page","link":"https:\/\/www.orosound.com\/fr\/support-tilde\/ticket-assistance\/","title":{"rendered":"Ouvrir un ticket d&rsquo;assistance"},"content":{"rendered":"<p>[et_pb_section fb_built=\u00a0\u00bb1&Prime; admin_label=\u00a0\u00bbHeader page support\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#03303b\u00a0\u00bb background_color_gradient_direction=\u00a0\u00bb230deg\u00a0\u00bb background_image=\u00a0\u00bbhttps:\/\/www.orosound.com\/wp-content\/uploads\/2021\/10\/geometric-bg-overlay-01.jpg\u00a0\u00bb background_blend=\u00a0\u00bboverlay\u00a0\u00bb bottom_divider_style=\u00a0\u00bbcurve\u00a0\u00bb bottom_divider_color=\u00a0\u00bb#ffffff\u00a0\u00bb bottom_divider_flip=\u00a0\u00bbvertical\u00a0\u00bb collapsed=\u00a0\u00bbon\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row custom_padding_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb admin_label=\u00a0\u00bbLigne\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb|80px||80px|false|false\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb\u00a0\u00bb custom_padding_phone=\u00a0\u00bb|5px||5px|false|false\u00a0\u00bb collapsed=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_post_title meta=\u00a0\u00bboff\u00a0\u00bb featured_image=\u00a0\u00bboff\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb title_font=\u00a0\u00bbLato|900||on|||||\u00a0\u00bb title_text_align=\u00a0\u00bbcenter\u00a0\u00bb title_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb title_font_size=\u00a0\u00bb24px\u00a0\u00bb title_line_height=\u00a0\u00bb1.7em\u00a0\u00bb title_font_size_tablet=\u00a0\u00bb\u00a0\u00bb title_font_size_phone=\u00a0\u00bb20px\u00a0\u00bb title_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_post_title][et_pb_text _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb text_font=\u00a0\u00bbLato|300|||||||\u00a0\u00bb text_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb width_tablet=\u00a0\u00bb\u00a0\u00bb width_phone=\u00a0\u00bb\u00a0\u00bb width_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb max_width=\u00a0\u00bb60%\u00a0\u00bb module_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_margin=\u00a0\u00bb0px||||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Nous vous invitons \u00e0 consulter les informations disponibles sur le centre d&rsquo;aide. Si les difficult\u00e9s persistent, merci d&rsquo;ouvrir un ticket d&rsquo;assistance.<\/p>\n<p>[\/et_pb_text][et_pb_button button_url=\u00a0\u00bb#ressources\u00a0\u00bb button_text=\u00a0\u00bbCONTINUER\u00a0\u00bb button_alignment=\u00a0\u00bbcenter\u00a0\u00bb admin_label=\u00a0\u00bbbouton\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; custom_button=\u00a0\u00bbon\u00a0\u00bb button_text_color=\u00a0\u00bb#03303b\u00a0\u00bb button_bg_color=\u00a0\u00bb#f5f5f5&Prime; button_border_width=\u00a0\u00bb1px\u00a0\u00bb button_border_color=\u00a0\u00bbrgba(0,0,0,0)\u00a0\u00bb button_border_radius=\u00a0\u00bb7&Prime; button_letter_spacing=\u00a0\u00bb3&Prime; button_font=\u00a0\u00bbLato|300||on|||||\u00a0\u00bb button_icon=\u00a0\u00bb&#x35;||divi||400&Prime; button_icon_color=\u00a0\u00bb#79A099&Prime; custom_margin_tablet=\u00a0\u00bb\u00a0\u00bb custom_margin_phone=\u00a0\u00bb\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb custom_padding=\u00a0\u00bb||||false|false\u00a0\u00bb z_index_tablet=\u00a0\u00bb500&Prime; button_text_shadow_horizontal_length_tablet=\u00a0\u00bb0px\u00a0\u00bb button_text_shadow_vertical_length_tablet=\u00a0\u00bb0px\u00a0\u00bb button_text_shadow_blur_strength_tablet=\u00a0\u00bb1px\u00a0\u00bb box_shadow_horizontal_tablet=\u00a0\u00bb0px\u00a0\u00bb box_shadow_vertical_tablet=\u00a0\u00bb0px\u00a0\u00bb box_shadow_blur_tablet=\u00a0\u00bb40px\u00a0\u00bb box_shadow_spread_tablet=\u00a0\u00bb0px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1&Prime; admin_label=\u00a0\u00bbRessources : principaux pbs\u00a0\u00bb module_id=\u00a0\u00bbressources\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb0px||0px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb20px||0px||false|false\u00a0\u00bb collapsed=\u00a0\u00bbon\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row column_structure=\u00a0\u00bb1_4,1_4,1_4,1_4&Prime; admin_label=\u00a0\u00bbLigne\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_enable_color=\u00a0\u00bboff\u00a0\u00bb custom_margin=\u00a0\u00bb||||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb||||false|false\u00a0\u00bb collapsed=\u00a0\u00bbon\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#03303b\u00a0\u00bb custom_padding=\u00a0\u00bb||15px||false|false\u00a0\u00bb border_radii=\u00a0\u00bbon|7px|7px|7px|7px\u00a0\u00bb border_width_top=\u00a0\u00bb2px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_blurb title=\u00a0\u00bbD\u00c9MARRAGE\u00a0\u00bb url=\u00a0\u00bb\/fr\/support-tilde\/centre-assistance\/assistance-casque\/#demarrage\u00a0\u00bb admin_label=\u00a0\u00bbd\u00e9marrage\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_level=\u00a0\u00bbh3&Prime; header_font=\u00a0\u00bbLato|700|||||||\u00a0\u00bb header_text_align=\u00a0\u00bbcenter\u00a0\u00bb header_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb header_font_size=\u00a0\u00bb17px\u00a0\u00bb header_line_height=\u00a0\u00bb1.8em\u00a0\u00bb body_font=\u00a0\u00bbLato||||||||\u00a0\u00bb body_text_align=\u00a0\u00bbcenter\u00a0\u00bb body_text_color=\u00a0\u00bbrgba(255,255,255,0.92)\u00a0\u00bb background_enable_color=\u00a0\u00bboff\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb background_layout=\u00a0\u00bbdark\u00a0\u00bb custom_padding=\u00a0\u00bb15px|15px|0px|15px|false|false\u00a0\u00bb header_font_size_tablet=\u00a0\u00bb\u00a0\u00bb header_font_size_phone=\u00a0\u00bb16px\u00a0\u00bb header_font_size_last_edited=\u00a0\u00bbon|desktop\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Au d\u00e9marrage du casque la LED clignote en rouge et le casque s&rsquo;\u00e9teint.<\/p>\n<p>[\/et_pb_blurb][et_pb_button button_url=\u00a0\u00bb\/fr\/support-tilde\/centre-assistance\/assistance-casque\/#demarrage\u00a0\u00bb button_text=\u00a0\u00bbR\u00c9SOUDRE\u00a0\u00bb button_alignment=\u00a0\u00bbcenter\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_button=\u00a0\u00bbon\u00a0\u00bb button_text_size=\u00a0\u00bb14px\u00a0\u00bb button_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb button_bg_color=\u00a0\u00bb#3880ec\u00a0\u00bb button_border_width=\u00a0\u00bb0px\u00a0\u00bb button_border_radius=\u00a0\u00bb7px\u00a0\u00bb button_font=\u00a0\u00bbLato||||||||\u00a0\u00bb background_layout=\u00a0\u00bbdark\u00a0\u00bb custom_margin=\u00a0\u00bb0px||15px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_button][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#03303b\u00a0\u00bb custom_padding=\u00a0\u00bb||15px||false|false\u00a0\u00bb border_radii=\u00a0\u00bbon|7px|7px|7px|7px\u00a0\u00bb border_width_top=\u00a0\u00bb2px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_blurb title=\u00a0\u00bbAUDIO\u00a0\u00bb url=\u00a0\u00bb\/fr\/support-tilde\/centre-assistance\/assistance-audio\/#connexion-bluetooth\u00a0\u00bb admin_label=\u00a0\u00bbaudio\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_level=\u00a0\u00bbh3&Prime; header_font=\u00a0\u00bbLato|700|||||||\u00a0\u00bb header_text_align=\u00a0\u00bbcenter\u00a0\u00bb header_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb header_font_size=\u00a0\u00bb17px\u00a0\u00bb header_line_height=\u00a0\u00bb1.8em\u00a0\u00bb body_font=\u00a0\u00bbLato||||||||\u00a0\u00bb body_text_align=\u00a0\u00bbcenter\u00a0\u00bb body_text_color=\u00a0\u00bbrgba(255,255,255,0.92)\u00a0\u00bb background_enable_color=\u00a0\u00bboff\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb custom_padding=\u00a0\u00bb15px|15px|0px|15px|false|false\u00a0\u00bb header_font_size_tablet=\u00a0\u00bb\u00a0\u00bb header_font_size_phone=\u00a0\u00bb16px\u00a0\u00bb header_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Signal audio absent ou de mauvaise qualit\u00e9, en Bluetooth ou en USB.<\/p>\n<p>[\/et_pb_blurb][et_pb_button button_url=\u00a0\u00bb\/fr\/support-tilde\/centre-assistance\/assistance-audio\/#connexion-bluetooth\u00a0\u00bb button_text=\u00a0\u00bbR\u00c9SOUDRE\u00a0\u00bb button_alignment=\u00a0\u00bbcenter\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_button=\u00a0\u00bbon\u00a0\u00bb button_text_size=\u00a0\u00bb14px\u00a0\u00bb button_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb button_bg_color=\u00a0\u00bb#3880ec\u00a0\u00bb button_border_width=\u00a0\u00bb0px\u00a0\u00bb button_border_radius=\u00a0\u00bb7px\u00a0\u00bb button_font=\u00a0\u00bbLato||||||||\u00a0\u00bb background_layout=\u00a0\u00bbdark\u00a0\u00bb custom_margin=\u00a0\u00bb0px||15px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_button][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#03303b\u00a0\u00bb custom_padding=\u00a0\u00bb||15px||false|false\u00a0\u00bb border_radii=\u00a0\u00bbon|7px|7px|7px|7px\u00a0\u00bb border_width_top=\u00a0\u00bb2px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_blurb title=\u00a0\u00bbOROSOUND LINK\u00a0\u00bb url=\u00a0\u00bb\/fr\/support-tilde\/centre-assistance\/assistance-link\/\u00a0\u00bb admin_label=\u00a0\u00bbLink\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_level=\u00a0\u00bbh3&Prime; header_font=\u00a0\u00bbLato|700|||||||\u00a0\u00bb header_text_align=\u00a0\u00bbcenter\u00a0\u00bb header_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb header_font_size=\u00a0\u00bb17px\u00a0\u00bb header_line_height=\u00a0\u00bb1.8em\u00a0\u00bb body_font=\u00a0\u00bbLato||||||||\u00a0\u00bb body_text_align=\u00a0\u00bbcenter\u00a0\u00bb body_text_color=\u00a0\u00bbrgba(255,255,255,0.92)\u00a0\u00bb background_enable_color=\u00a0\u00bboff\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb custom_padding=\u00a0\u00bb15px|15px|0px|15px|false|false\u00a0\u00bb header_font_size_tablet=\u00a0\u00bb\u00a0\u00bb header_font_size_phone=\u00a0\u00bb16px\u00a0\u00bb header_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>Probl\u00e8mes d&rsquo;installation ou de connexion avec l&rsquo;application Orosound Link.<\/p>\n<p>[\/et_pb_blurb][et_pb_button button_url=\u00a0\u00bb\/fr\/support-tilde\/centre-assistance\/assistance-link\/\u00a0\u00bb button_text=\u00a0\u00bbR\u00c9SOUDRE\u00a0\u00bb button_alignment=\u00a0\u00bbcenter\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_button=\u00a0\u00bbon\u00a0\u00bb button_text_size=\u00a0\u00bb14px\u00a0\u00bb button_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb button_bg_color=\u00a0\u00bb#3880ec\u00a0\u00bb button_border_width=\u00a0\u00bb0px\u00a0\u00bb button_border_radius=\u00a0\u00bb7px\u00a0\u00bb button_font=\u00a0\u00bbLato||||||||\u00a0\u00bb background_layout=\u00a0\u00bbdark\u00a0\u00bb custom_margin=\u00a0\u00bb0px||15px||false|false\u00a0\u00bb custom_padding=\u00a0\u00bb0px||||false|false\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_button][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_4&Prime; _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb background_color=\u00a0\u00bb#03303b\u00a0\u00bb custom_padding=\u00a0\u00bb||15px||false|false\u00a0\u00bb border_radii=\u00a0\u00bbon|7px|7px|7px|7px\u00a0\u00bb border_width_top=\u00a0\u00bb2px\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_blurb title=\u00a0\u00bbT\u00c9L\u00c9PHONIE FIXE\u00a0\u00bb admin_label=\u00a0\u00bbT\u00e9l\u00e9phonie\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; _module_preset=\u00a0\u00bbdefault\u00a0\u00bb header_level=\u00a0\u00bbh3&Prime; header_font=\u00a0\u00bbLato|700|||||||\u00a0\u00bb header_text_align=\u00a0\u00bbcenter\u00a0\u00bb header_text_color=\u00a0\u00bb#FFFFFF\u00a0\u00bb header_font_size=\u00a0\u00bb17px\u00a0\u00bb header_line_height=\u00a0\u00bb1.8em\u00a0\u00bb body_font=\u00a0\u00bbLato||||||||\u00a0\u00bb body_text_align=\u00a0\u00bbcenter\u00a0\u00bb body_text_color=\u00a0\u00bbrgba(255,255,255,0.92)\u00a0\u00bb background_enable_color=\u00a0\u00bboff\u00a0\u00bb text_orientation=\u00a0\u00bbcenter\u00a0\u00bb custom_padding=\u00a0\u00bb15px|15px|0px|15px|false|false\u00a0\u00bb link_option_url=\u00a0\u00bb\/fr\/casque-made-in-france-tilde-pro\/#outils\u00a0\u00bb header_font_size_tablet=\u00a0\u00bb\u00a0\u00bb header_font_size_phone=\u00a0\u00bb16px\u00a0\u00bb header_font_size_last_edited=\u00a0\u00bbon|phone\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n<p>V\u00e9rification de la compatibilit\u00e9 de Tilde\u00ae Pro \u00e0 un mod\u00e8le de t\u00e9l\u00e9phone fixe.<\/p>\n<p>[\/et_pb_blurb][et_pb_button button_url=\u00a0\u00bb\/fr\/casque-made-in-france-tilde-pro\/#outils\u00a0\u00bb button_text=\u00a0\u00bbCONSULTER\u00a0\u00bb button_alignment=\u00a0\u00bbcenter\u00a0\u00bb _builder_version=\u00a0\u00bb4.16&Prime; 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  <\/div><\/fieldset><div id=\"field_30_6\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half field_sublabel_below gfield--no-description field_description_above hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_30_6'>Entreprise<\/label><div class='ginput_container ginput_container_text'><input name='input_6' id='input_30_6' type='text' value='' class='large'    placeholder='Entreprise'  aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_30_7\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half field_sublabel_below gfield--no-description field_description_above hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_30_7'>Poste occup\u00e9<\/label><div class='ginput_container ginput_container_text'><input name='input_7' id='input_30_7' type='text' value='' class='large'    placeholder='Poste occup\u00e9'  aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_30_8\" class=\"gfield gfield--type-email gfield--input-type-email gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_above hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_30_8'>Email<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_email'>\n                            <input name='input_8' id='input_30_8' type='email' value='' class='large'   placeholder='Email*' aria-required=\"true\" aria-invalid=\"false\"  \/>\n                        <\/div><\/div><div id=\"field_30_30\" class=\"gfield gfield--type-phone gfield--input-type-phone gfield--width-half field_sublabel_below gfield--no-description field_description_above hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_30_30'>T\u00e9l\u00e9phone<\/label><div class='ginput_container ginput_container_phone'><input name='input_30' id='input_30_30' type='tel' value='' class='large'  placeholder='T\u00e9l\u00e9phone'  aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_30_31\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_30_31'>Chez quel vendeur partenaire avez-vous achet\u00e9 un produit Orosound ?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_31' id='input_30_31' type='text' value='' class='large'    placeholder='Par exemple : One Direct, Office Easy, Connexing, Inmac, Cheops, Lafi, Convergence...' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_30_9\" class=\"gfield gfield--type-section gfield--input-type-section gsection field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><h3 class=\"gsection_title\">PRODUIT - INFORMATIONS DE CONFIGURATION<\/h3><\/div><div id=\"field_30_10\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_30_10'>Produit concern\u00e9 par la demande :<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_10' id='input_30_10' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' selected='selected' class='gf_placeholder'>S\u00e9lectionner le produit<\/option><option value='Application Orosound Link' >Application Orosound Link<\/option><option value='Casque Tilde\u00ae Evo' >Casque Tilde\u00ae Evo<\/option><option value='Casque Tilde\u00ae Pro' >Casque Tilde\u00ae Pro<\/option><option value='Casque Tilde\u00ae Air' >Casque Tilde\u00ae Air<\/option><\/select><\/div><\/div><div id=\"field_30_12\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--has-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_30_12'>Num\u00e9ro de s\u00e9rie du casque :<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='gfield_description' id='gfield_description_30_12'>Trouver l'information : Orosound Link > Tilde > Info > S\/N<\/div><div class='ginput_container ginput_container_text'><input name='input_12' id='input_30_12' type='text' value='' class='large'  aria-describedby=\"gfield_description_30_12\"  placeholder='Indiquer le num\u00e9ro de s\u00e9rie (S\/N)*' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_30_13\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--has-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_30_13'>Version firmware du casque (logiciel) :<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='gfield_description' id='gfield_description_30_13'>Trouver l'information : Orosound Link > Tilde > Info > Version<\/div><div class='ginput_container ginput_container_text'><input name='input_13' id='input_30_13' type='text' value='' class='large'  aria-describedby=\"gfield_description_30_13\"  placeholder='Indiquer la version firmware (Version)*' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><fieldset id=\"field_30_11\" class=\"gfield gfield--type-checkbox gfield--type-choice gfield--input-type-checkbox gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label gfield_label_before_complex' >Sur quel(s) appareil(s) utilisez-vous le produit ?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/legend><div class='ginput_container ginput_container_checkbox'><div class='gfield_checkbox ' id='input_30_11'><div class='gchoice gchoice_30_11_1'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_11.1' type='checkbox'  value='Ordinateur'  id='choice_30_11_1'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_30_11_1' id='label_30_11_1' class='gform-field-label gform-field-label--type-inline'>Ordinateur<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_30_11_2'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_11.2' type='checkbox'  value='Smartphone'  id='choice_30_11_2'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_30_11_2' id='label_30_11_2' class='gform-field-label gform-field-label--type-inline'>Smartphone<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_30_11_3'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_11.3' type='checkbox'  value='Tablette'  id='choice_30_11_3'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_30_11_3' id='label_30_11_3' class='gform-field-label gform-field-label--type-inline'>Tablette<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_30_11_4'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_11.4' type='checkbox'  value='T\u00e9l\u00e9phone fixe'  id='choice_30_11_4'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_30_11_4' id='label_30_11_4' class='gform-field-label gform-field-label--type-inline'>T\u00e9l\u00e9phone fixe<\/label>\n\t\t\t\t\t\t\t<\/div><\/div><\/div><\/fieldset><div id=\"field_30_14\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_30_14'>Ordinateur : mod\u00e8le<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_14' id='input_30_14' type='text' value='' class='large'    placeholder='Indiquer le mod\u00e8le (Acer, Apple, Asus, Dell, HP...)' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_30_16\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_30_16'>Ordinateur : syst\u00e8me d&#039;exploitation (OS)<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_16' id='input_30_16' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' selected='selected' class='gf_placeholder'>S\u00e9lectionner l&#039;OS de l&#039;ordinateur<\/option><option value='Windows' >Windows<\/option><option value='macOS' >macOS<\/option><option value='Linux' >Linux<\/option><\/select><\/div><\/div><div id=\"field_30_17\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_30_17'>Smartphone : mod\u00e8le<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_17' id='input_30_17' type='text' value='' class='large'    placeholder='Indiquer le mod\u00e8le (Apple, Samsung, Wiko...)' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_30_18\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_30_18'>Smartphone : syst\u00e8me d&#039;exploitation (OS)<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_18' id='input_30_18' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' selected='selected' class='gf_placeholder'>S\u00e9lectionner l&#039;OS du smartphone<\/option><option value='Andro\u00efd' >Andro\u00efd<\/option><option value='iOS' >iOS<\/option><option value='Autre' >Autre<\/option><\/select><\/div><\/div><div id=\"field_30_19\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_30_19'>Tablette : mod\u00e8le<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_19' id='input_30_19' type='text' value='' class='large'    placeholder='Indiquer le mod\u00e8le (Apple, Huawei, Samsung...)' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_30_20\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_30_20'>Tablette : syst\u00e8me d&#039;exploitation (OS)<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_20' id='input_30_20' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' selected='selected' class='gf_placeholder'>S\u00e9lectionner l&#039;OS de la tablette<\/option><option value='Andro\u00efd' >Andro\u00efd<\/option><option value='iOS' >iOS<\/option><option value='Autre' >Autre<\/option><\/select><\/div><\/div><div id=\"field_30_21\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_30_21'>T\u00e9l\u00e9phone fixe : marque<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_21' id='input_30_21' type='text' value='' class='large'    placeholder='Indiquer la marque (Alcatel, Cisco, Avaya...)' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_30_23\" class=\"gfield gfield--type-text gfield--input-type-text gfield--width-half gfield_contains_required field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_30_23'>T\u00e9l\u00e9phone fixe : mod\u00e8le<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_text'><input name='input_23' id='input_30_23' type='text' value='' class='large'    placeholder='Pr\u00e9ciser le mod\u00e8le (Alcatel 8028 S, Cisco CP-7841, Avaya 9608....)' aria-required=\"true\" aria-invalid=\"false\"   \/><\/div><\/div><div id=\"field_30_24\" class=\"gfield gfield--type-section gfield--input-type-section gsection field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><h3 class=\"gsection_title\">DESCRIPTION DU PROBL\u00c8ME<\/h3><\/div><div id=\"field_30_25\" class=\"gfield gfield--type-select gfield--input-type-select gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_30_25'>Quel type de probl\u00e8me rencontrez-vous ?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='ginput_container ginput_container_select'><select name='input_25' id='input_30_25' class='large gfield_select'    aria-required=\"true\" aria-invalid=\"false\" ><option value='' selected='selected' class='gf_placeholder'>S\u00e9lectionner<\/option><option value='Mise \u00e0 jour' >Mise \u00e0 jour<\/option><option value='D\u00e9marrage' >D\u00e9marrage<\/option><option value='Connexion \u00e0 un appareil' >Connexion \u00e0 un appareil<\/option><option value='Qualit\u00e9 du son' >Qualit\u00e9 du son<\/option><option value='Qualit\u00e9 du micro' >Qualit\u00e9 du micro<\/option><option value='Casse' >Casse<\/option><option value='Autre' >Autre<\/option><\/select><\/div><\/div><fieldset id=\"field_30_26\" class=\"gfield gfield--type-checkbox gfield--type-choice gfield--input-type-checkbox gfield--width-full gfield_contains_required field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><legend class='gfield_label gform-field-label gfield_label_before_complex' >Quelle interface audio est utilis\u00e9e lorsque le probl\u00e8me appara\u00eet ?<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/legend><div class='ginput_container ginput_container_checkbox'><div class='gfield_checkbox ' id='input_30_26'><div class='gchoice gchoice_30_26_1'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_26.1' type='checkbox'  value='USB'  id='choice_30_26_1'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_30_26_1' id='label_30_26_1' class='gform-field-label gform-field-label--type-inline'>USB<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_30_26_2'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_26.2' type='checkbox'  value='Bluetooth'  id='choice_30_26_2'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_30_26_2' id='label_30_26_2' class='gform-field-label gform-field-label--type-inline'>Bluetooth<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_30_26_3'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_26.3' type='checkbox'  value='Dongle'  id='choice_30_26_3'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_30_26_3' id='label_30_26_3' class='gform-field-label gform-field-label--type-inline'>Dongle<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_30_26_4'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_26.4' type='checkbox'  value='Analogique : jack 3.5 mm'  id='choice_30_26_4'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_30_26_4' id='label_30_26_4' class='gform-field-label gform-field-label--type-inline'>Analogique : jack 3.5 mm<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_30_26_5'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_26.5' type='checkbox'  value='Analogique : adapteur RJ9'  id='choice_30_26_5'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_30_26_5' id='label_30_26_5' class='gform-field-label gform-field-label--type-inline'>Analogique : adapteur RJ9<\/label>\n\t\t\t\t\t\t\t<\/div><div class='gchoice gchoice_30_26_6'>\n\t\t\t\t\t\t\t\t<input class='gfield-choice-input' name='input_26.6' type='checkbox'  value='Non concern\u00e9'  id='choice_30_26_6'   \/>\n\t\t\t\t\t\t\t\t<label for='choice_30_26_6' id='label_30_26_6' class='gform-field-label gform-field-label--type-inline'>Non concern\u00e9<\/label>\n\t\t\t\t\t\t\t<\/div><\/div><\/div><\/fieldset><div id=\"field_30_27\" class=\"gfield gfield--type-textarea gfield--input-type-textarea gfield--width-full gfield_contains_required field_sublabel_below gfield--has-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_30_27'>Merci de pr\u00e9ciser de mani\u00e8re d\u00e9taill\u00e9e l&#039;objet de votre demande.<span class=\"gfield_required\"><span class=\"gfield_required gfield_required_asterisk\">*<\/span><\/span><\/label><div class='gfield_description' id='gfield_description_30_27'>1- D\u00e9crivez pr\u00e9cis\u00e9ment le probl\u00e8me 2- Indiquez comment le reproduire 3- Autres commentaires<\/div><div class='ginput_container ginput_container_textarea'><textarea name='input_27' id='input_30_27' class='textarea medium'  aria-describedby=\"gfield_description_30_27\"   aria-required=\"true\" aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/div><div id=\"field_30_28\" class=\"gfield gfield--type-fileupload gfield--input-type-fileupload gfield--width-full field_sublabel_below gfield--no-description field_description_above field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_30_28'>Joindre des photos ou captures d&#039;\u00e9cran, si applicable<\/label><div class='ginput_container ginput_container_fileupload'><input type='hidden' name='MAX_FILE_SIZE' value='536870912' \/><input name='input_28' id='input_30_28' type='file' class='large' aria-describedby=\"gfield_upload_rules_30_28\" onchange='javascript:gformValidateFileSize( this, 536870912 );'  \/><span class='gfield_description gform_fileupload_rules' id='gfield_upload_rules_30_28'>Taille max. des fichiers\u00a0: 512 MB.<\/span><div class='gfield_description validation_message gfield_validation_message validation_message--hidden-on-empty' id='live_validation_message_30_28'><\/div> <\/div><\/div><div id=\"field_30_29\" class=\"gfield gfield--type-captcha gfield--input-type-captcha gfield--width-full field_sublabel_below gfield--no-description field_description_above hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_30_29'>CAPTCHA<\/label><div id='input_30_29' class='ginput_container ginput_recaptcha' data-sitekey='6Lc0ZAoeAAAAAOdfwI2yK7jko3QRgiVvS8WvU9iv'  data-theme='light' data-tabindex='0'  data-badge=''><\/div><\/div><\/div><\/div>\n        <div class='gform-footer gform_footer top_label'> <input type='submit' id='gform_submit_button_30' class='gform_button button' onclick='gform.submission.handleButtonClick(this);' data-submission-type='submit' value='Envoyer'  \/> \n            <input type='hidden' class='gform_hidden' name='gform_submission_method' data-js='gform_submission_method_30' value='postback' \/>\n            <input type='hidden' class='gform_hidden' name='gform_theme' data-js='gform_theme_30' id='gform_theme_30' value='gravity-theme' \/>\n            <input type='hidden' 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